Tata Teleservices (Tata) is a leading provider of enterprise grade digital connectivity and communication solutions in India. As part of the renowned Tata Group, it acts as a trusted digital enabler, empowering businesses with a comprehensive suite of services, including connectivity, collaboration, cloud, security and marketing solutions.
With over 25 years of experience and a robust fibre network spanning more than 130,000 km, Tata serves businesses across 60+ cities, supported by a strong partner ecosystem.
CHALLENGE
Manual Compliance Slowed Operations
Tata works with a vast network of vendors across India. However, managing vendor compliance at scale posed significant challenges. The traditional approach, which relied heavily on physical documents and manual verification, resulted in delays, inefficiencies, and increased compliance overheads. With growing regulatory scrutiny and an expanding vendor base, Tata needed a faster, more reliable way to assess and onboard suppliers.
SOLUTION
Real-Time GST Verification with APIs
To address this, Tata integrated Sandbox’s GST APIs into its vendor onboarding and compliance workflows. These APIs provided real-time access to verified GST data directly from government records, enabling the company to automate validation checks, identify discrepancies instantly, and eliminate the need for manual intervention or physical assessments.
RESULTS
Faster Onboarding, Lower Overheads
The shift to API-based verification delivered immediate results. Tata achieved a 75% reduction in compliance-related overheads and a 3x improvement in vendor onboarding speed. The automation of routine tasks freed up internal teams to focus on more strategic initiatives, while improved onboarding agility enhanced Tata’s ability to respond quickly to business needs.
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