Akbar Travels is one of India’s leading travel companies, serving millions of customers across flights, visa services, holiday packages, forex, and international travel solutions. With a strong omnichannel presence spanning digital platforms and physical branches, the company manages large-scale travel transactions across both domestic and international markets.
As customer expectations shifted toward instant digital experiences, Akbar Travels needed identity verification systems that could keep pace with real-time travel bookings while maintaining compliance across regulated workflows.
CHALLENGE
Reducing Delays in Time Sensitive Booking Journeys
Travel bookings are highly intent-driven and time-sensitive. Even small delays during onboarding or payment verification can lead to abandoned transactions and poor customer experience.
For Akbar Travels, identity validation workflows across visa applications, forex services, and international bookings involved multiple verification layers, including PAN validation, Aadhaar authentication, and PAN-Aadhaar linkage checks.
Manual review processes and fragmented verification systems created operational overhead during peak booking periods. Verification inconsistencies also increased the burden on support teams and introduced avoidable delays in customer onboarding.
As booking volumes continued to scale, Akbar Travels needed a verification infrastructure that could support high concurrency without interrupting customer journeys.
SOLUTION
Building an API-Driven Identity Verification Layer
To modernize its onboarding and compliance workflows, Akbar Travels integrated Sandbox’s PAN Verification APIs, Aadhaar Verification APIs, and PAN-Aadhaar Link Status APIs directly into its booking and customer verification systems.
The integration enabled instant identity verification at critical customer touchpoints. PAN verification helped validate customer records in real time, Aadhaar verification enabled secure authentication flows, and PAN-Aadhaar linkage checks ensured alignment with compliance requirements.
By centralizing these checks into a unified API workflow, Akbar Travels reduced dependency on manual intervention and introduced consistent verification across travel and financial services use cases.
RESULTS
Driving Higher Booking Completion with Instant Verification
With automated KYC infrastructure powering its workflows, Akbar Travels transformed identity verification into a seamless part of the booking experience.
Verification turnaround times dropped significantly, enabling customers to complete onboarding and travel transactions with minimal interruption. Real-time validation improved data accuracy across systems and reduced operational escalations linked to failed or delayed KYC checks.
The company also improved booking completion rates by reducing friction during high-intent checkout journeys, particularly for international and compliance-heavy services.
Today, Akbar Travels operates with a scalable, API-first verification layer that supports fast moving travel transactions while maintaining speed, accuracy, and compliance at scale.
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